Andrea and Josh went to Hermiston to visit their dad's family and they packed a boatload of things to do while they were driving. Hmm, guess that would be a carload, actually.
Last night, Andrea's Kindle fell off her suitcase just as her brother walked by, which meant that it fell right under his foot. I got a frantic, teary phone call at 10:20 PM. Josh had reassured her he would but a new one, thinking they were $14 instead of $114--turns out that won't work so well with a 10-year old's bank account balance.
I called Amazon as soon as they came home. A live person answered within one minute, and he offered a generous deal: they would send out a new Kindle already loaded with her books; I send the broken one back in the package with a pre-paid label. All this for only $65!
And so one of my fears of buying an ereader was erased. Super Amazon, duh-duh-duh-dun!